Payment Security We take the security of our website and of your transactions extremely seriously. We encrypt all traffic involving personal data with industry-standard SSL certificates and we are also PCI compliant - meaning that we follow all current data security standards and undergo weekly scans monitoring our security status. Additionally, we do not store any card details at all, all payments are handled using a system of Tokenisation which is an industry-standard method of secure payment handling. When you place an order with us payment is either handled via your Paypal account or if you choose to pay by credit/debit card we create a 'Token' with your payment details which is stored by the Bank payment gateway.

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When you return to make a purchase it basically reactivates the 'Token' so no details need to be entered again and those details are not stored by us. Shipping FAQs Free Shipping: We offer free postage on orders over £50.00 to the UK sent via Royal Mail.* *To qualify for free postage the order must be sent as one package. Therefore, all items must be in stock or you should be happy to wait until all items become available to ship so they can be sent as one package. Downloads and Gift Vouchers do not count towards free shipping. Please note that Pre-Orders do not count towards free shipping as their release dates are liable to fluctuate. Stock Status If your order contains items that have different estimated shipping dates (for example, ‘available to pre-order’, ‘in stock’, ‘available to ship in 1-3 days’) you will be given an option either to wait for everything to become available to ship in one package, or to ship each item as soon as it becomes available.

Stock arrives at the office throughout the day so the stock status of items on the website can change several times a day. Important Note: all items that are not currently displaying as In Stock need to be ordered in from our suppliers and the estimated shipping dates are only an indication of when we expect those items to come into stock. If there are any unforeseen issues with availability we will notify you immediately. Premium Packaging At checkout you are able to select a premium packaging option for a fee of £1.50. We pack all of our orders using appropriate packaging, however when you pick this option we use a wider cruciform offering additional protection if you have a particularly heavy-handed postman.